Post Alarm is very good at a few things: billing, raising their rates, and selling customers additional products and services. Unfortunately, in my experience, they are considerably less effective at the thing that actually matters—properly handling an alarm activation. I have been a Post Alarm customer for many years, and I have repeatedly provided clear instructions about what should happen when an alarm is triggered. Yet when an actual activation occurs, those instructions do not seem to be followed in any consistent or logical way. They are also remarkably persistent about calling repeatedly in the middle of the night—even when they have specifically been instructed not to do so—sometimes apparently for no reason other than to “clear” something from their system. Getting call after call after call in the middle of the night without an actual emergency is not security; it is enormously disruptive. What has been most frustrating is the lack of accountability when these problems occur. There seems to be plenty of infrastructure devoted to billing, rate increases, and selling new services, but far less attention paid to making sure the monitoring service itself operates according to the customer’s instructions. After many years as a customer, I find this extremely disappointing. A security company should inspire confidence when an alarm goes off. Instead, my experiences with actual alarm activations have too often been confusing, frustrating, and inconsistent with the instructions I have clearly provided.

We recently moved to a new house that had Post Alarm. We decided to activate since we were familiar with the Alarm.com platform. When we decided to upgrade a WiFi router, all of our cameras went offline. We received a call from Cruz who was very patient and hands on and helped us get all of our cameras on line in less than 30 min. We appreciate the support we received from Cruz and look forward to continue being a Post Alarm customer.

The Gold Standard for West Hollywood West After a traumatic burglary involving tech-savvy thieves, I realized standard wireless systems weren't enough. I switched to Post Alarm Systems, and the difference is night and day. • The Wired Advantage: Unlike wireless setups, Post’s fully wired system can’t be easily jammed. It’s robust, reliable, and professional. • Armed Patrol: This is their "secret sauce." Their local armed response is incredibly fast. They know the neighborhood, understand LAPD/Sheriff protocols, and provide a physical presence that national chains simply can't match. We were the first in our neighborhood to switch, and many neighbors have since followed. If you want a local partner that provides actual security—not just a sticker in the window—Post Alarm is the only choice.

Eric came to install my Alarm yesterday. He was so wonderful and knowledgeable and was careful and cleaned up any little bit of dust too. So far I’m really happy with Post’s customer service and highly recommend them.

There is nothing like a personal approach from a family own company that has been in business for 75 years and 3rd Generation. They really take care of their clients. This is not like a big box company that their allegiance is to the share holder instead of their clients.