Just don't. Please save yourself the pain and agony of ever going with this company. I've now spent two hours on the phone trying to cancel service that was never even activated. Their welcome team will transfer you to the account teamm the account team will transfer you to their welcome team and this will go on and on and on. I was told that they cancelled my equipment order because the prior residents still had service. I said not my problem. After the first hour I hung up and called spectrum. I called back to get confirmation of the stop shipment of equipment. Again back and forth and back and forth. I was told to ask to speak with a supervisor. I said the supervisor transferred me to you. Please for the love of god,.go anywhere but here.

My internet suddenly went off and I called to troubleshoot. I was told it would take 24-48 hrs for delivery and I needed a new router. Mine is only a year old. There is no physical store and waiting for ups is the only way. I didn’t appreciate the associate trying to upgrade me to higher gigabytes by consistently using a sales pitch for being a loyal customer of one year and trying me to get Verizon service with internet for a low fee. I said no a few dozen times before hanging up on him.

Terrible, it took half a week to talk to someone. I kept getting sent to AI, AI hung up on me, I called and finally reached a frontier rep to tell them they're charging me over 900 bucks for equipment I ALREADY turned in. I told her I have a UPS receipt and she said she would get into my account and fix the matter for me. I would NEVER use frontier as service. I would stick to Spectrum.

I gave frontier and verizon wireless a chance and I REGRET it! The wireless service didn't work in my area and when I canceled that service, and was punished via restocking fees. I then lost the deal for the frontier internet. After less that a month I canceled the frontier service(had problems almost every day) and was punished via restocking fees again. So for attempting to try verizon wireless and frontier I cost myself over $360.00 in less than 2 months and the entire time I had bad service. I would NOT recommend Verizon or frontier to anyone, the deals are a scam to get you to switch and then your screwed.

Once service was installed, we didn't have any problems. When it came time to lose the special pricing, the first call, no one budged on pricing. When I decided to pull the plug, I was told they would beat the price and offer other goodies. I told them I wasn't interested, I don't like being jerked around. The phone guy went on to make the same offer four times during the phone call despite letting him know he was testing my patience. This must be a successful model or they wouldn't do it but as a customer, please, just offer a good price without promotional periods or limits. Just offer a decent price and leave it alone. I'm tired of having to beg after every promotional period only to be told no until I decide to cancel service. On top of that, I was told they don't prorate service and I would have to wait until my billing period was over. I will now go out of my way to never use you guys and tell everyone about the games. Some won't care, but some will.