Debora Allen at the Spectrum Burbank location greeted me at the door with a smile. 😀 She stayed focused and addressed ALL my reasons for visiting the store. She went above and beyond to assure I was completely satisfied as a customer. Debora stayed courteous, focused and extremly knowledgeable. When ever in doubt, she would double check with a Supervisor or co-worker. Thank you for having Debora Allen as a Spectrum Sales Specialist, she holds true to her position!

Went in expecting to have to talk to the same knuckleheads who are always tryin to upsell you a cable TV bundle Was pleasantly surprised. Shout out to Laura who was pleasant and super helpful even tho I think another customer had just yelled at her. I was in and outta there in like 10 minutes The other employees were talking about covering shifts so one of the guys could pick up his mom from the airport the next day Surprisingly wholesome vibe at the Spectrum

Subpar service at this location. I went to pick up devices to start my service and was not met with a welcoming environment. After signing in and waiting 30 minutes, I was then called to a service desk that was starting a session with someone else. After another customer voiced concerns about line integrity, I was taken by a different associate who didn’t even conduct a conversation about the next steps with my device/service.

Worst than the DMV, make you wait hours just for a drop off. People been complaining over a year in the reviews manager needs to be fired. Manager clearly shows no interest in change or improvement.

"I had a great experience at the Spectrum store in Burbank! I was having issues with my old modem, and Dro helped me out tremendously. He was so nice and swapped my old equipment for a new modem for free. There was a small delay getting the new device registered in the system, and I had to call customer service once I got home to finalize the update, but the phone support was very quick and helpful. I upgraded my speed from 400 to 1000 Mbps, and it is working perfectly now. It’s much faster than before, and getting that speed for only $55 a month is a fantastic deal. Ask for Dro if you go in—he’ll take good care of you!"