This is an awful service for business shredding needs. We're longtime clients of theirs (at least 9 years) but since late 2019, they've been impossible to work with. Constant no-shows for scheduled pick ups, last minute reschedules, inconsistent communication (sometimes you'll get a notice of pick up, sometimes you won't.). I truly don't know how you're ever supposed to know when they're coming, since the portal is often inaccurate and overseas customer service is a completely different branch than dispatch. You'll spend at least 30 minutes on the phone with them each time you have to call to sort out a new problem. It takes MONTHS to have incorrect charges removed from your bills. The final straw was when an account manager told me cancellations and no-shows rarely occur (I can count 8 in the last 4 years) and promised it was all sorted out. We had one correct delivery before they showed up a month early without notice and picked up a barely full bin while our staff were in appointments, so I cancelled the whole thing in early July 2024. Now they've scheduled us for another shredding pick-up (a mistake according to customer service) and apparently have planned to pick up our bin tomorrow when no one will be in the office. I was told someone would contact me a week after cancellation to coordinate this. No one ever reached out and they pushed back when I said we wouldn't be there to meet them. Apparently, I should be accommodating their schedule. One of the absolute worst vendors I've ever dealt with. Stay away from them at all costs. **Update** September 2024 After cancelling our service in July and finally having them pick up the bin on August 1st, we received a bill in mid-September that charged us not only for the bin retrieval but for an additional paper shredding despite the fact that the bin was empty when it was retrieved. I had to have yet another 30-minute customer service call to have this resolved and was told that someone should have notified me that they charge to retrieve a bin after you cancel your account. Of course, none of the multiple people I talked to ever mentioned this and it's nowhere on their website. I finally had the incorrect charge removed but will still have to pay the bin retrieval fee. At this point, I think this company is just maliciously charging people and hoping they don't notice or care. They should be shut down. And, no, I will not be reaching out to the feedback email address, which I can only assume goes straight to the trash. I've filled out more customer service surveys over the years than I can count and spent hours on the phone with their reps and account managers. They truly do not care about their customers.

I would stay away .. far far away! They over charge you for their poor service. The customer service is useless. I canceled my service in January and they are still charging my credit card to this day. You make payments they say they did notice. Customer service hangs up etc. The service is awful and not nice at all.

We cancelled Shred It because of the lack of service and response to our business needs. The wait on the phone for customer service is over 30 minutes. They give you responses of resolve, but don't act on the solution. This company is very "non-professional" and don't seem to care about the customer. Their new website is also not user friendly and it's difficult to find past activities with your account. I recommend others options for your shred as we're extremely happy with the new service and cost of our new shred vendor.

Horrible service, keep increasing the bill without any reason, they keep calling to force additional services, we tried cancelling because we found a company that charges half of Shred-it's prices and I was told our contract is for FIVE years, this was not explained to us at the time of signing the contract. NOW we are stock with BAD service and and increasing bill for no reason. STAY AWAY from this company!!!!! There are better and more affordable companies out there.

Just started service with Shred-it after having months of billing issues with another well know company. First impression are very favorable from the first e-mail, to setting up account to receiving our consoles. Service tech who bought the consoles went above and beyond. Very friendly and professional. Highly recommend