Terrible service this guy George got called to fix poor connectivity he slammed the modem to the wall and told me it was better to switch to spectrum

Last Friday Edison was trimming trees behind my house and damaged the fiber line and took the line with them, causing my internet not to work. A tech was out first thing Monday morning and the repair was done by the end of the day. Excellent service by Frontier

Computers tethered to modem not working. We call them, tell the the splitter box is not working. Tech support says they don't supply that. Really? The where did we get it then? We tell her that thing has been a problem since we first got their internet and they should send someone out to fix it. Then she tells us they'd charge $150 for a technician to fix their own faulty equipment! In the end, nothing she tried from her script worked. Although she did confirm we were getting a signal from them. My roommate played around with the cables for the splitter box, and she got it to stay on IF you leave it in one position and dont touch it. Confirming its the splitter box that is the issue. Which we tried to tell the tech "support" person for 20 minutes we were on the phone with them. How does these places get tech "support " people that know LESS than their customers? "up to 7mbps" Well, I guess 0 is "up to". It worked great for about an hour, hasn't worked since. Back to hot-spotting from my phone at the moment. I mentioned to a neighbor in the building I'd signed up for Frontier and she laughed and said "They're the worst." Now today, we got a splitter. and we're both tethered to the router, and the speeds are very good, about 1000 mbps on Ookla speed test. When it was just me it was nearly twice that, the highest readings I've EVER SEEN from Ookla, but not as much with me and my roommate sharing, but still very good. So, wi-fi, even from 10' away -- forget it. But tethered, if you're willing to go there, good. Oh, before I forget, reading up on this I found a mention "don't set the modem & router near a large metal object". The installer put it within a foot of the apartment furnace, one of the largest metal objects in the apartment. So maybe that's the reason the wi-fi is weak-sauce? Not willing to experiment now that we have a workable solution.

To add the to chorus of folks who have already posted - STAY AWAY - from this company. It's a scam and I look forward many years down the road to the eventual class action lawsuit settlement check they will undoubtedly have to issue to their former customers. We decided to cancel the service after only 1 month because while the speeds were good, the constant disconnection EVERY. SINGLE. NIGHT. between 6-9pm and ranging from 15 minutes to multiple hours for service to return became to much. After multiple tech visits and being gaslit saying "the line's perfect" I don't see anything wrong with the equipment I'd had enough. So I call to cancel the service and now they're trying to wheel and deal discounts, credits and top it off offering additional services called their "WIFI BOOST" to ensure connectivity when their system fails for an additional $15 a month. Their sales person was insistent on finishing his pitch even though I told him multiple times I'm not interested - he'd just restart his pitch over and over. 45 minutes on the phone to process the cancelation of service - unbelievable. On top of that I'm hit with $195 early disconnect fee. This business model is pathetic and I wish I had looked at reviews prior to signing up - I'm hoping this saves someone else the headache I had to go through.

Very poor service. Internet stop working. Next day technician came and said the problem was the fiber optic wire from the outside pole is bad and another crew will be back today or tomorrow. No one showed up. I call again the operator told me the technician closed the trouble ticket and will start the process again. The technician will come in two days to evaluate the issue. I told the operator we already know what the issue is. You need to send the right crew to replace the wire. Operator still said a technician will have see what the issue is again. Does not make sense. Very frustrating. I will be without internet for 5 days till the technician comes out again. I then will have to wait till the right crew replace the wire outside. Who knows how long I will be without the internet. Very poor service.