Top Movers Global
Culver City, CA
Top Movers Global provides local and long-distance moving services for businesses and residents across the Los Angeles area and throughout California. They differentiate themselves by offering transparent pricing with no hidden fees and operating seven days a week.
5 Reviews
★☆☆☆☆
SCAMMERS!! do not use this company! I was quoted 3 hours ended paying for 6 hours to move a one bedroom a mile and a half away with an elevator!!!
If I could give this company a negative stars I would! And I do not really review places like this but this service was absolutely the worst- I had to review!
There is a long list of reasons this company was the worst moving company I have ever used I will detail them below. I would not recommend these movers to my worst enemies!!
I’ll start from the beginning, me and my partner were moving out of our one bedroom apartment to a new apartment about a mile and a half away. We were quoted 3 hours for this move. The NIGHT BEFORE the movers were scheduled to arrive at 8 am we received a call at 9:30pm being told that the scheduled movers were sick and they would need to cancel completely or reschedule for 3-5pm and they offered no discount for this less then 12 hour notice change. After about a half an hour on the phone they then offered a 7% discount, after about another 15 minutes the customer service then said nvm they will just come at the originally scheduled 8 am.
The movers came the next day at 8am. We had pre packed everything in boxes so that wouldn’t be an issue. They moved at glacial speed. We kept asking if we could stay with in the 3 hours quoted they said no it would be 4-5 hours. One mover did not leave the apartment he used an insane amount of plastic wrap while the other mover was left to do all the heavy lifting. We also have an elevator which they used for all but maybe 3 pieces of furniture which wouldn’t fit. We had a friend call in and ask why it was taking so long and they answered that they couldn’t use the elevator ( blatant lie) and the stairs were narrow (another lie they are wide enough fo me and partner to walk next to each other one while carrying groceries) .
By the time they were complete it was 4 hours just to move a one bedroom down two floors with an elevator to the truck parked right in front of our building!!!
After the 5 minute drive to our new place (no stairs) me and my partner decided we needed to move this process along, we started moving our items. By the end we were moving so much quicker than the movers were- we were covered in sweat and they were perfectly dry. 6 hours later our we finished our move for our one bedroom a mile and a half away- DOUBLE the quote!
After this we contacted the customer service, which is some of the worst customer service I have ever had to deal with. The man constantly saying we are lying, making up lies like they didn’t use the evaluator even though I watched the entire thing! He would raise his voice and cut us off while we were explaining our experience. Then saying it is normal for a fully packed one bedroom move a mile and a half away to take 6 hours. He never once called back. We had to call 5 times and never got a solution he never even completed the “investigation”. After five calls that went absolutely nowhere I am bring it to my credit card company and will be making a case with the better business bureau. Final words: don’t use this scammy company!!
★★★★★
My experience was great ,they were very helpful and fast when moving all my items,everything was moved and taken care of
★★★★★
Thank you Alfredo and Luigi from Top Mover’s Global! Today’s move was EXCELLENT!!! Our crew was on time, they were friendly, very professional, respectful and efficient hard-working men!! Luigi and Alfredo were very careful packing, loading and hauling all our items coming down from the second floor. They had the moving truck well organized! We are very grateful and extremely happy with our experience from Top Mover’s Global! The customer service on the phone was pleasant with when I spoke with Alex. We highly recommend to EVERYONE to use this company when you need to move!
★★★★☆
Thank Egor and other 2 movers with him. They are polite and professional. Egor called me before the secheduled time. Also their administration Alissa is very polite and responsive. The only pity was that the time spent on pickup was much longer than my expectation. The transportation and the drop off is perfect. Also they agreed finally to provide us with a discount in terms of the hours and payment amount. Overall, they are good. They can be perfect if they could work a bit faster.
★★★★★
Today Dima and Kolya did a great job! They are very strong and professionally! They worked very fast.Everything is good! I will recommend this company. Thank you guys