We started using Method Support Inc. for partial IT support while still keeping IT in-house, but about a month ago we fully transitioned over to them for all of our external IT support needs and the process has honestly been way smoother than we expected. One of the things we were most nervous about was not having someone onsite every day anymore, but we really haven’t felt that loss at all. Their team is extremely responsive, quick to jump on issues, and very easy to work with. The transition felt seamless from the beginning, and everyone on our team has felt supported throughout the process. George especially has been incredible. He spent a few days onsite helping organize and map out our server rooms, learning our internal SOPs, and helping guide the team through everything. He was not only knowledgeable, but just genuinely great to work with - our staff loves him. He also helped us automate several processes we had wanted to streamline for years but never had the time or resources to tackle internally. Having someone come in and immediately understand what we needed and actually help implement solutions was huge for us. Also a big shoutout to Aaron, our account manager. He’s taken the time to walk us through every level of service and security step-by-step and has been super patient and thorough the entire way through. It never felt like we were being sold something but instead feels like we have a partner helping us make the best decisions for our company. What has stood out most overall is how knowledgeable and approachable their whole team is. Whether it’s one of our more tech-savvy employees or someone who struggles with technology, they handle every situation professionally and make people feel comfortable asking for help. Their response and resolution times have been great, communication is solid, and the overall level of service has honestly exceeded our expectations. We’re really happy we made the switch and would absolutely recommend Method Support to anyone looking for dependable IT support.

Working with Method Technologies has been a positive experience. Their team is professional, responsive, and easy to work with. What I especially appreciate is that they tailor their services and solutions to the client’s specific needs rather than taking a one-size-fits-all approach. Aaron, Mike, and the rest of the team have been great to work with.

We have happily been using Method Technologies as our IT provider for years and highly recommend them for your team as well! Method helped us improve and tighten our cyber security. We especially appreciate their excellent recordkeeping; they regularly run security assessments, have a thorough ticketing process, and keep track of all our assets so we can stay focused delivering on our objectives. Their technicians have excellent customer service. We know we can always rely on them to get to the root of a problem and find a solution in a timely manner. They’re always patient and kind when helping our team though any challenges regardless of whether over the phone, by email, or in person.

Working with Method Technologies has been an absolute game-changer for our organization. From day one, their support has been nothing short of phenomenal—they are highly responsive, incredibly knowledgeable, and genuinely care about keeping our operations running smoothly. What truly sets Method Technologies apart, however, is that they are so much more than just a standard IT helpdesk; they are a true thought partner. Instead of just reacting to issues as they arise, they proactively look at our business goals and come up with innovative solutions that we didn't even know we needed. Thanks to their forward-thinking approach, our systems are not only far more sophisticated in a good way, but they are also significantly safer and more secure. If you are looking for an IT vendor that brings both top-tier technical support and high-level strategic vision to the table, I cannot recommend Method Technologies highly enough.

Method Technologies supports all of our IT needs and does a great job helping us stay safe, secure, and compliant. They’re proactive about technical issues and about educating us on potential scams coming through websites, emails, and other channels. Their team is extremely friendly, approachable, and patient, which truly makes a difference—especially when working through more complex or unfamiliar issues. If they don’t immediately have an answer, they find it—either by involving the right person on their team or by collaborating with us and building on past experiences. I really appreciate how willing they are to work closely with both their team and ours to get the job done. While not every moment is a walk in the park, we always reach the right end result through patience and clear, thorough communication. Overall, they’ve been a reliable, knowledgeable, and trustworthy IT partner.