They had a system error that negatively affected my policy. I called customer service when I discovered it, they acknowledged the issue was on their end and promised to rectify it and call me back within 24 hours. A week later I hadn't heard from them so I called back. While I was providing my policy number so they could look up my account, they ended the call and transferred me to their automated survey. I tried calling a local number in Los Angeles and it hung up on me. So I switched to The Hartford.

After 4 years of being with this company, I attempted to renew my policy and payment card where I’d consistently been paying $689 a year these extortionists told me my new policy quote would be over $8k a year and $690 a month with a $1300 down payment!! Keep in mind NOTHING about my policy had changed! Just trying to update my payment card! Pure greed and lack of consideration for me and my business. I cannot in good conscience recommend this company to any new business owners!

Stay away from this fraud shaddy company. I have been paying $150.83 in monthly premium. Without any notice they increased the price to $550. How is that even legal? Increasing the price by 320%. Cancel your insurance immediately. Mind it this is just a bare minimum coverage.

Canceled a month in advance was charged anyway. Kept calling and getting a runaround. Had to dispute charge with credit card. Sham company save your time and money would give 0 stars if I could... Upadate after filing a fraud report with my credit card it was resolved quickly. Shouldnt have had to do that though.

I have had an extremely disappointing experience with this insurance company. Despite being added as an authorized user four times, each time I call, they fail to recognize my authorization status. When I finally got through to cancel a policy, I was placed on a "silent" hold due to a slow system and then hung up on after five minutes. They did not call back, forcing me to call again, only to find out once more that I was not recognized as an authorized user. Now, they are unable to connect me with a manager, leaving me at a standstill. This level of service is completely unacceptable, and I am shocked that a company can operate this way.