We had a very negative experience with this company and feel it is important to warn others. We paid approximately $3,000 for insurance coverage, yet did not receive the service or support that was promised. Despite our efforts to resolve the issue directly, the matter was not handled properly. As a result, we have taken legal action and filed a formal claim through our attorney. The company has been notified and will be receiving official correspondence shortly. We are confident that this situation will be addressed through the proper legal channels. Based on our experience, we strongly advise others to exercise caution before purchasing insurance from this company. It is important to carefully review all terms, confirm coverage details, and ensure that you are dealing with a provider that operates transparently and in good faith. We hope this serves as a warning so others do not face similar issues.

I had a very disappointing experience with West LA Insurance Services regarding my commercial insurance policy. From the beginning, the process lacked transparency. I was not clearly informed about all requirements needed for proper coverage. After purchasing the policy, I later requested to add my company/business name, which I believe should have been addressed during the initial setup. Instead, I was asked to pay an additional fee for this change. More concerning, when I attempted to move forward with a claim, I was told that the claim could be denied due to missing or incomplete information on the policy—specifically related to the business name. This was extremely frustrating, as I relied on their guidance when purchasing the coverage. In my opinion, better communication and full disclosure upfront would have prevented this situation. Customers should be clearly informed about all necessary details and potential additional costs before finalizing a policy. I recommend that anyone considering this broker carefully review their policy documents, confirm all required information is included, and ask detailed questions in advance to avoid similar issues.

I had a deeply disappointing and frustrating experience with West LA Insurance. From the beginning, the process felt misleading and full of unexpected extra charges that were never clearly explained upfront. What was initially presented as a straightforward policy quickly turned into a series of added fees for even the smallest changes — something that feels completely unfair and unprofessional. I trusted them to handle my insurance needs honestly, but instead, I felt taken advantage of. Charging additional fees for basic updates or information that was already discussed is not acceptable. It creates the impression that the goal is not to support clients, but to maximize charges wherever possible. This has caused me not only financial stress but also a loss of trust. Insurance is supposed to provide security and peace of mind — not confusion and frustration. Based on my experience, I cannot recommend their services to others, and I strongly advise anyone considering them to carefully review all terms and hidden costs before committing. I expect transparency, fairness, and professionalism — and unfortunately, that was not my experience here.

Second year insuring my TCP commercial vehicle with best rates. Everything done electronically, so no need to show up in person. Highly recommend!

I recently worked with Greg and I can’t recommend him highly enough! In today’s extremely tight insurance market, finding a competitive rate felt nearly impossible — but Greg went above and beyond to make it happen.He took the time to understand my specific needs, shopped multiple carriers, and ultimately secured me the best coverage at a significantly lower rate than I expected. His communication was excellent throughout the entire process, and he was always quick to answer my questions (even after hours). I wish I could give him moon instead of stars 🤣🤣