They call you but never respond when you call them back. Weirdo!!! Don't bother with your call. You need to improve your performance.

The security team at the Kaiser Cadillac especially in the Emergency needs to have some type of understanding and compassion. I understand they might deal with some unruly people. But when someone is bringing in an elderly persons in a wheelchair asking for help and all they do is try to stop you to go through a metal detector, and give you attitude. Come on where is the compassion to help and assist. I can’t believe that an establishment like Kaiser will allow a security company to treat their patients in need of an emergency like that. And as we took him to the desk the nurse seen his condition and took him in triage immediately. I really hope someone at Blackstone Consulting understands that certain areas need a different approach. Where is the humanity in the world if you can’t even get it at a KAISER HOSPITAL EMERGENCY ROOM!!!

When my step dad and I walked in, I noticed that all 3 of the guards were on their cell phones. Two of them were sitting in the chairs. One where your metal detector was and one in the infusion area. Not one acknowledgement from any of them. One of the guards came off the elevator and shoved past us, no apologies whatsoever. They gave us dirty looks like we were bothering them. Their uniform was untucked and messy. For being security, they should have been more acknowledging. We were trying to get to the third floor, and the elevator was locked. No one of them offered to assist. If they are supposed to represent your company, they have a good way of showing it. Do better.

For the most part the security officers in Kaiser were kind and professional However there was one who sat on the west tower desk on 6/16 from 3-8pm ( maybe longer) who was extremely rude, unkind and unprofessional I was thr with my disabled mom in a wheelchair and my elderly father who gets lost easily My brother was operated on that day so i was already a bit shaken since i was eager to see my brother but happy all had gone well I was told ( more like schooled like a child) that only two people could go up at a time This is fine since I understand covid policy and i too am in healthcare My parents were very eager to see my brother as i was I took my mom in the wheelchair up first and then came down for my dad I then asked the security guard if i could walk my dad to the room since he gets lost easily She rudely said, “ i already told u its 2 people” I asked, “ ok can u pls walk him them” I was abruptly told “ no i cant leave this desk alone” So basically with 2 elderly people i was left to figure it out So i did In my state of worry for my operated brother , i went to wheel my mom down from the room so my dad wouldnt get lost Thr was zero regard for my situation This was just the beginning I saw thr was a 2nd floor wait room so I figured dad can wait thr so i dont have to go all the way to 1st floor So i did that I took mom and dad and had one wait on 2nd floor waiting room Thr was never more than 2 people per kaiser policy in the room Finally my sister , niece and nephew came so i brought my mom and dad down from 2 nd floor so they could come in When i went to security guard with them I was again scolded like a child “ i told u not to go up there and u disobeyed me” I tried to explain that i never had more than 2 people in the room as she has asked but it didnt matter Right there, in front of my family i was embarrassed and shamed for taking my elderly parents to see my brother in a situation whr i received no help In addition because i tried to explain myself she “ demanded my sticker pass as well as my disabled, elderly parents” I wk in the medical field and this treatment disgraceful It is sad that kaisers image also had to be tainted due to this I will also file a grievance to kaiser It is unacceptable in a setting whr i drove 2 hrs to see my brother, worried due to surgery, bringing my disabled parents that i was shamed and treated as a child by a rude, security guard who represents this company Thx u

Have been in El Paso for the last month or so eating at one of their dining facilities they run on Fort Bliss. 3 out 4 times the chicken served has been raw or severely undercooked. After a year long deployment, I hadn't anticipated salmonella being the enemy.