Everybody knows that, a store or any business associates, can make a good shopping experience or the most terrible one. Today I just have the opportunity to see both sides. Early in the morning I stopped at the spectrum branch at the Crenshaw Mall and the associate wasn't professional at all, so I went back a couple hours later and Stacy another associate, was totally different than the first one( Im not even want to mention her name) Stacy guided me during the process and answers all my questions, she also offered me support on how to set up the new equipment. Thank you so much Stacy on turning a really bad experience, on a good one.

No service in customer service. Went in for a new remote and told they did not have the one I needed. No problem, can you order me one and mail to my home. Answer, no. Can you tell me which local store may have the remote in stock. Answer, no-you have to call customer service. Here I thought I was at customer service. Rep was quick to offer me cell phone service. Called customer service and 2 remotes on the way.

This location was very prompt in assisting me and I didn't even have an appointment. There were several people in the store but they all seemed to be getting attended quickly as well. The staff was amiable, professional and I was satisfied with their resolution to my issue.

Amazing experience! Both Manny & Daniel were absolutely incredible...patient, kind, proactive, thorough and collaborative. They have an incredibly busy store with 20+ customers but their team was communicative and everyone helped each other out. Daniel truly made my experience and helped to resolve what started out as devastating issue and ended positively. Highly recommend but important to be patient due to their volume!

They seem to have online reservations turned off, which is probably why mine was quietly cancelled and I had to wait an hour just to hand them back their equipment. I doubt the employees are to blame, but I'd still advise picking a different location if you can.