If I could give zero stars I would! Worst customer service experience ever! I have been a Spectrum customer for decades and I rarely leave a bad review. I switched my mobile service to Spectrum for the savings. After that was done, they were unable to unlock the phone, stating I had to pay off the balance on the device-I knew I didn't have a balance. After multiple attempts, they sent me to my previous carrier to unlock the phone, which they don't do in store. I went back to Spectrum, exhausted and frustrated, only to be told there was nothing else they could do, except sell me a new phone! I went home in tears and spent another 2 hours to get my mobile service reactivated and restored to my former provider. I was unable to make calls/texts for 5 hours which I will never get back. Shame on the 2 men who were working on June 16th for leaving me to resolve the problem they created. Do better Spectrum!

New billing cycle started on Sunday, I turned in my equipment today. Because of how their billing cycle works, Spectrum is ok taking my money even though I will not be actively using their service or be in possession of any of their equipment. Spoke to a supervisor and he stated, "Spectrum is perfectly ok with this because we bill on a monthly basis." After years of being loyal to Spectrum, they just lost another customer.

This review is woman at the front desk with long blonde hair. I’m 30 weeks pregnant and after coming in with my massive heavy box of equipment to return she tells me to schlep it to the ups store because they have a contract with them. I politely say I’m already here and I’ll wait in line. She then tells me to check in at the kiosk and someone was checking in at that kiosk so I went to the other kiosk that was open. She told me I had to wait and check in at the front kiosk as to wait behind people who were checking in, even though she later pointed a man to check in at the open kiosk. When it was my turn, she asked me for my id, which I did not have because my sister drove me, again I’m 30 weeks pregnant. She would not accept my equipment without my id. Total waste of time and worst attitude from her. So unhelpful and rude.

Frustrating, Disorganized, and a Complete Waste of Time My experience with Spectrum has been nothing but frustrating. After dealing with repeated issues and poor support, we made the decision to close all of our Spectrum accounts and switch to Frontier. All equipment was properly returned through UPS, and we kept confirmed receipts including serial and model numbers. Despite this, we are still being contacted months later and told that the equipment was never returned. What makes this situation worse is the complete lack of coordination within Spectrum. Phone support tells us one thing, store representatives say something entirely different, and no one takes ownership of the problem. Each interaction sends us in circles with no real resolution. During our visit to the store, we spoke with a representative named Von. Even after reviewing the UPS receipt and the equipment details, he said there was nothing he could do. At the very least, he could have contacted Spectrum’s customer service on our behalf to help resolve the issue, instead of sending us back into the same loop yet again. Since moving to Frontier, the difference has been clear — better communication, quicker responses, and genuine respect for customers’ time. I strongly recommend avoiding Spectrum. This company does not value its customers or their time.

I’m extremely disappointed with Spectrum. Even something as simple as dropping off equipment turns into a long, frustrating experience. You have to wait at least 20 minutes every time because they never have enough staff to help customers. It feels like they simply don’t care about people’s time. On top of that, they keep overcharging for internet service I don’t even use. Trying to fix anything with them is a headache, and the customer support is nearly impossible to deal with. Overall, bad service, long waits, and unexplained charges. Definitely not a company I can recommend.