Extremely rude and condescending kid working here. My bill went up $45 and i went in to see what i could do to lower it and this kid told me he could sign me up for a mobile phone service to lower my bill. This actually increased it over my old rate and i told him theres taxes and fees that he wasnt accounting for to and he just rolled his eyes and told me "it was that or nothing". I decided to leave and one phone call to cox got me my old rate back. Waste of time coming into this store and almost felt scammy trying to get me to sign up for a phone I didnt need.

I accidentally came early to college blvd store and because of the time change and when I knocked on the door Lily H. inside an employee rudely came to the door and said it's not 10 its 9:00 and rudely walked away without being courteous. It was a very innocent mistake. It was only a couple days after the time change. It is my opinion when somebody works in customer service they should hold that role highly regardless of the circumstances. It wasn't a major ordeal for her to get up out of a chair smile and say the time change it's only 9:00. She was extremely rude turned on heel and walked away. Totally not what I expected from an employee. She needs to be spoken to and explained her role again. The dirty look was the icing on the cake and why I am doing the review. It wasn't necessary. I myself have worked in customer service all my life for 40 years, and I find it unspeakable, when people have an attitude towards customers. You're in the wrong profession if that's how you treat the public coming into your place of business.

My partner recently switched to COX. We thought it would be good with all the perks the employees offer. If it’s too good to be true, it is! We got a router and we tried plugging it in for like 3 hrs like how they explained and it didn’t work. We contacted a remote agent and not even they could figure out what was wrong. I call the store and they said it’s defective and just come in to switch it so we did. The employee even admitted that he saw the router he originally gave us was damaged when he gave it to us and this was the when we came back for a replacement. Already a rough start. The new router didn’t work either and so we scheduled a tech to come, he didn’t show up and claimed he called the contact number more than once. We never received one single call. Two weeks into our service and we have not had COX internet at all. Tomorrow we have an another scheduled tech, let’s hope this one doesn’t flake. My advice? Save your 101 dollars a month and go somewhere else.

Kevin came out to install our internet on move in day, and he was absolutely wonderful. He was so sweet, knowledgeable, and professional, and you can tell he truly loves what he does. It was honestly one of the best installation experiences I’ve ever had. Quick, smooth, and stress free. This is my first time using Cox as an internet provider, so I can’t speak to the service just yet, but if it’s anything like the install experience with Kevin, I know I’m in good hands!

Don’t ever get any services from cox, their customer service and system is awful!!!! I cancelled my service in April. I continued to get charged and kept calling to cancel and they didn’t process it. My account was charged till June. I called their headquarters three times and each time I was assured a refund was processed! That it was sent on line but that now it was going to be sent via mail. I was given two different confirmation numbers. I have not received anything as of October 3. Today I spoke with different people for over two hours only to be put through a supervisor who told I was only getting 40 dollars. When I pressed for why they would give me two confirmation numbers, one for 115 and the other for 45. She continued to tell me that she was explaining me that there would only be a refund for 40 dollars. When I asked her why they keep gaslighting me, she got mad and told me she couldn’t continue to talk to me because I refused her explanation and hung up on me. I would never ever recommend cox cable.