was accused or running a scam while trying to return equipment for my parents and was told my ID was required to match the names on the account to do so. called customer service and was told the representative i spoke to was a liar and the apologized took money off my bill and i was able to drop the item off at the encino store no problems

Quick and easy equipment return. Had an appointment but wouldn't have been an issue. No wait.

This review is towards one of the ONLY employees that actually took the time and effort to help my husband and I out. We were trying to upgrade one of our phones and while we arrived about 40 minutes before closing, Elliot told us he'd be more than happy to help us the day after. We arrived the day after and we were trying to start the process so that when Elliot arrived, we'd have some kind of advancement. However the 2 employees that were there told us they couldn't help us. That they weren't "knowledgeable in the cell phone area". To us it sounded like they didn't want to help us and we're just trying to push us with Elliot (which thankfully, I'm glad Elliot was the one to help us). The other employees seem irate to be there and unwilling to help which was upsetting to us as PAYING, BUYING customers. Please pass along our praise to Elliot for being so helpful, knowledgeable, and patient.

Helpful and friendly staff. Today Arcella helped me trouble shoot an issue on my phone easily, and Reese previously was great at switching my phone over. Both of them are assets to your company.

I wanted to share feedback regarding my visit on 2/7/26 at 7 p.m. While I understand it was nearing closing time, the service from Sylvia was surprisingly dismissive. Instead of being welcomed, I was asked, 'What do you need?' When told we were looking for a iphone upgrade and Apple Watch, she checked the system, immediately stated nothing was in stock - I was looking for a blue iPhone 17 pro max - she showed zero initiative to look up alternatives or ship items to us. It was clear we felt like an inconvenience rather than customers, which unfortunately cost your store two sales. Again, unprofessional greeting, dismissive attitude, lack of effort/no initiative and felt like an interruption/inconvenience. Please provide Sylvia with more customer service training.