Unfortunately, like most once successful business, they have not maintain their quality of service (even after >30 years). Each time they increased their prices, the quality decreased and they appeared to be less interested in their clients. The simplest of tax returns were charged excessively and they expected more of the client. By the time you uploaded your particulars, you could have done your own returns via Tubo Tax at an eighth of the cost. Make sure they are a good fit before deciding to do business with them. There are a lot of choices out there.

Pleased with service over the last 5+ years. We work with Sam on personal taxes and also business and estate issues. Never a mistake, which is very reassuring.

This was my first experience working with the firm -- they went above and beyond for us. Sam Hicks, in particular, was a super star. I appreciate their willingness to patiently explain all of the new tax laws and their help to make the most of my returns. We will return next year.

Working with Sam Hicks is a joy. He is professional and extremely patient. I actually get all my information ready for tax season early, because I know it won’t be stressful. Meeting with him halfway through the year keeps my financial goals on track.

Since my original review was more than three months ago. I changed personnel and I am receiving 100% better service. I laid out my unhappiness to Rob and WE ( myself included) made a few changes. I feel much better about the quality of my service. I am much happier when I pay my invoices now!