I had ADT for 20 years and tried to cancel and I had to call 4 times to actually speak with the right person. I was to receive a call back but it never arrived. I was sent by a representative to an automated area that continued to ask why I was cancelling and the only way to get out was to hang up and call again. When I finally reached someone who could help she kept me on the phone for over 1 hour. She was trying to convince me to stay, based on the extremely hard sale, she was probably being paid a commission if she got me not to cancel. The next day I got a bill for another 6 months of service, even though the account had been cancelled and ADT confirmed that the account was canceled but wanted to be paid for another 6 months. This is the worst and most dishonest company I have ever done business with. I have reported them to every governmental agency available.

ADT security does not do what they claim to do, and offer the poorest customer service ever. I could give them minus stars. We had burglars break into our house last month. They broke in and tore off the ADT control pad. We were out of town and did not get an alarm whatsoever. Police weren't notified. My house was burglarized and stood vulnerable for three weeks before ADT could "schedule an appointment for us." When a technician came out, he said we will have to pay for the new system $500 + since they weren't responsible for the burglary. They said since the burglars tore off the control pad before 45 seconds grace period, ADT didn't even get a notification. What a useless system. If the control pad was torn off, they should notify the police immediately since obviously the house was broken into. I doubt that any other security systems are very useful, but I would most definitely NOT recommend ADT to any of my friends after what we've been through. Most meaningless system, very very difficult to get scheduled, and rarely get things resolved.

Omgosh! What a nightmare! Where did ADT hire these Customer Service people? What happened to ADT??? Everyone I've spoken to is like a deer in headlights. They have no clue. In addition, they have very heavy accents and it's extremely difficult to understand them. Very frustrating to deal with a company and people who are clueless.

This is a bogus address. I have called both phone numbers listed. One number connected me Lexington, Ky, the other phone number connected me to Dayton, Ohio. NOT 100 N CITRUS. NO business in West Covina! BEWARE. They want $99 to schedule a "FREE" appointment, huh ?? Then the next request is to ask for permission to run a credit check. WOW! Don't be fooled by all the nice guy talk they give out and trustworthy they are. NO ADT BUSINESS LOCATED @ 100 N CITRUS, WEST COVINA, CA. 91790. ***************************************** If it smells like Dung, sounds like Dung, IT. IS DUNG !

Called ADT for estimate and said they had to run my credit to send out sales person, so I did it apprehensively. Guy came out and was asking where do I install...where are your outlets...I had to stop him and ask him that I did not buy anything, how could he install anything? He said he wasn't a sales person, only there to install. I had to cancel all appointments for that day because we spend the day going back and forth with his supervisor on the phone over pricing, whom was at another site. Okay, I paid to get it installed but guy said it was too late and had to call for another install date. Next guy came and thought he only had to install a smoke detector. When he realized that he had to install all the parts he freaked out and mentioned that he was paid on commission per site he visits. He said he would lose commission because he wouldn't make his last job. He called his supervisor upset and wanted me to talk to him. Not sure what I would say. He did install but several things didn't work. Motion sensor does not work and garage sensor jammed my garage door for a while. Additionally the guy used my house restroom to take a dump without asking and I had to clean it with Clorox due to skid marks and smell. Secondly, he asked for tip since he wouldn't make his last job. So I called to get these issue repaired regarding sensor. First call, no one showed up. Second call, no one showed up. Called again and they hung up on me. I'm glad I have 90 days to cancel. I thought ADT was a good company. Never had these issues with Protect America and it's a cheaper company.