Having served in the military for 30 years, my family and I have experienced plenty of difficult moves over the decades. We know what bad moves look like, even when the government goes to the lowest bidder. However, our recent experience with WestStar Relocations (sub-contracted through American Van Lines) was easily the worst move we have ever had in 30 years—and that is saying something. From start to finish, WestStar demonstrated a total disregard for us and our personal belongings: • Inadequate Equipment & Ignored Concerns: The crew showed up on day one with a truck too small for our household goods. When I pointed this out, the lead guy completely dismissed me. Unsurprisingly, everything didn't fit, and they had to return for a second day. • Zero Labeling & Misleading Inventory: They packed without labeling a single box or inventory sheet, creating a massive "scavenger hunt" during unpacking. When my husband questioned this, the lead guy condescendingly assured him the boxes were marked correctly, even claiming, "Dish packs come from the kitchen and hold dishes." We later opened "dish packs" to find an air compressor, garage equipment, books, and random items. • Extensive Damage & Loss: Due to their reckless packing, we ended up with over two full pages of damaged or missing items. And the joy of Hot Chocolate, Brown Sugar and sugar spread over several boxes. • Gross Unprofessionalism: At one point, I walked into the kitchen and caught the lead crew member eating my cereal directly out of the box with his hands! • Extortion & Payment Demands: While enroute to our new home in Oklahoma, WestStar called demanding $14,000.00 in cash, cashier's check, or money order before they would deliver—threatening to dump our belongings into storage if we didn't comply. Our original contract with American Van Lines specified credit card payment, but WestStar refused because they couldn't process transactions over $5,000 via credit card. • Rude Customer Support: After scrambling to secure the money to free our shipment, we lost contact with the driver. When I called WestStar for an update, the representative rudely asked me, "How do you even know the delivery is happening?" The Silver Lining: The team at American Van Lines was responsive and worked hard to help resolve their sub-contractor's mess. Additionally, the final delivery driver and unloading crew (who were not affiliated with WestStar) were courteous, pleasant, and professional. Bottom Line: If you are moving out of state, stay far away from WestStar Relocations. If you hire American Van Lines, ensure you explicitly request that WetStar Relocations does NOT touch your move.

They were polite and helpful. There was some difference in price that they worked out with me the credit being given as needed. They are quick and packed everything extremely well

Worst moving experience ever. When the movers arrived they told me I had to pay double of what was agreed upon since they never once contacted me to go over the amount of things I was moving. And the comment about “pay up or leave your stuff” is really annoying. Then when we got our stuff at our new house a lot of things were missing or broken. And they gave me half-empty boxes with my stuff thrown in those half-empty boxes. I don’t recommend this business at all.

Absolutely amazing experience from start to finish. Laziz and his team were professional, efficient, and handled everything with care. They arrived on time, communicated clearly throughout the entire process, and made everything feel smooth and organized. I would absolutely use this company again! EDIT: i do NOT recommend this company as they will not communicate with you about the status of your personal belongings. Ive been recaching out since the day after they picked my items up and none of the phone numbers work, nor does the form on their website

So happy with this moving experience! They came right on time and were kind, respectful and very efficient. I had them pack for me and they did an outstanding job.