I've had AT&T DIRECTV service since around September 2023. Ever since having service from around September 2023 until now, which is May 2026, I CONSTANTLY have problems with trying to turn the service on, turn it off, and the streaming service NOT working. Recently I had to call Customer Service and I spent 3 1/2 hours on the phone talking to 2 Technicians until the 2nd Technician got my service to work. This is RIDICULOUS. I will wait until my current plan ends in November 2026 and try to find another company.

If I could give it A0I would. I left the company at the beginning of the year. Several attempts, which was understandable. They tried to find out why I left. I gave them my reason why I left. They tried to reconcile and bring it back down regarding the price. I still chose not to as I found a better, more financial provider. And yesterday n the 8th of April, someone tried calling again regarding the same thing, I've already provided information on and it irked me that I was answering the same thing again. Let alone informing the service provider respectfully at first that I have answered these questions in the past and they insisted to continue and I hanged up on them. Now I do miss certain things but I dont miss that bill I was paying, that even if I stayed at a reduced price it'll be back up to what I was at. So you guys dont call me anymore and what yesterday did was turn me away more on if I wanted you guys back

⭐ 1-Star Review for DirecTV I would leave 0 stats if I could. Tried to cancel my service effective immediately and was told I’d still be charged through the end of the billing cycle. No option for same-day disconnection or prorated billing—even though I won’t be using the service. What’s frustrating is they’ll prorate when you sign up, but not when you cancel. That feels completely one-sided. Customer service was polite, but the policy is outdated and not customer-friendly. Paying for a service I explicitly asked to cancel is disappointing. Easy to sign up. Not so easy to leave.

Review should actually be below 1. I lost Directtv cable and spoke to 2 different service reps who could not help me get service. I had no other choice but to cancel, as it didn't make sense to continue paying for nothing. They told me a $250 charge would be due for cancelling. Does not make logical sense.

0 Stars is what this company is. Directv is HORRIBLE!!!!! Run and stay away from this company, they are involved FRAUD. They had to replace two of my Gemini devices and then tried to charge me for not sending them back, even when I sent the devices back and provided tracking numbers. They immediately charged my bank account $265.20 and then sent me an email regarding the charges for not receiving the defective Gemini devices. This happened 11/10/25 for devices replaced 9/26/25, I disputed the charges and after going round and round with Directv, they only gave a refund for $132.60. So I had to eat the rest of the charge. Then on 1/14/26 I get another email saying they have just charged me $265.20 again for the same devices for 9/26/25. When I called to tell them that this was resolved in November, they said they see the refund for $132.60, but that I owe them $265.20 for the devices from 9/26/25. I have emails from Directv referencing this entire issue and it being resolved and told them that I will send them the documentation, which they didn’t want any of my evidence/documentation. Then Albert (Directv Customer Service Representative) had the audacity to tell me that he was at the end of his shift and that someone one else could help me tomorrow. After being on the phone for over an hour nothing was resolved. I’m stopping payment on their charges with all my documentation as proof and will be taking them to small claims court as well. I will also be requesting their recordings of the telephone conversations that I have had with them as well, if they don’t provide them, then my evidence should suffice. I’m so glad I have all the documentation and correspondence from Directv resolving the issue and now them trying to collect again. THIS COMPANY IS A SCAM!!!!!