The most painful thing I have endured in the call center industry was being a customer of Monster. They were acquired by a company with seemingly no contact center experience. They continually allowed SSL Certifications to expire causing catastrophic outages for my inbound customer service lines. The support was sometimes helpful, but most the time the communication was terrible, there was never any follow up, and we had to badger them for answers to simple questions. We would warn them that we were experienced odd behavior of their solution, and they would blame it on our internet. Usually when this occurred it was leading up to a significant outage. Had they given our concerns a second look, those could have potentially been avoided. My most favorite memory was the sales rep and technical support screen sharing during a meeting, messaging each other about us, and forgetting they were sharing their screen! When we announced our intention to discontinue our service, the owner suddenly took a position that he had been "wanting to speak with me for months about a more efficient and cheaper way of routing our calls" but nothing of the sort had been mentioned prior to our exit. If you're considering them for your office phones, sure. I bet they're great. If you're relying on them to support your constant inbound traffic - it's simple - don't.

Extremely unreliable service. Text messages would MOST times not even be deliver by the system. Tech support would follow up and be very apologetic but never resolve the issues. I don't need a company to apologize profusely every time I call, I want a company that resolves issues and provides a functional service. If you're a small business owner and need reliable voice and SMS this is not the service for you!

Monster VoIP handles our SIP trunking technology in our office and we have the best support experience whenever we need to. When we havebad issues, they always resolves them in time. Their team is very dedicated and I highly recommend them as a SIP trunk provider in Los Angeles CA.

Collin was super helpful with setting up my voip service! Everything was done in a timely manner and he got back to me quickly when I had questions. Great communication and superior customer service!

Collin is always helpful, and he's great to work with. He manages the VOIP for our offices in California and Texas.