I am shocked at how little Spectrum Internet & TV seems to care about their longtime customers. Today, I requested for the second time in less than a month, to have the "Entertainment View" channels charge removed from my bill. I requested this first on 10/22/24, when I called in to pay my bill, but UNFORTUNATELY, it was not removed. So today, when I was connected to a supervisor, to request AGAIN that this was done, I was informed that "we can only go back 60 days" on the charges. I had never actually signed up for this package-but when they gave me HBO "for free", I was apparently still being charged for the rest of the Entertainment View package-that's on me, for not scrutinizing my bill more carefully-but still! It is a deceptive business practice, for sure...and I must say, I really do NOT understand Charter/Spectrum's concept of "customer service." So when speaking to Mr. Snide Supervisor today, he told me that "he could only go back 60 days," as I had asked him to take off $15.00 a month for the time since I had switched from using cable boxes to using the streaming service on July 10th, 2024. After expressing my dissatisfaction with how I was being treated, since I had been a Spectrum customer for 20 YEARS, I said, "So the best you can do is to take off $30.00 for the 2 months of charges for the Entertainment View package?" To which he replied, "NO, I never offered that; I said I could go back 60 days, but I didn't offer to remove the charges for 60 days." So he removed $15.00 from my bill!!! Unbelievable AND very rude. And they wonder why they are losing customers!!!! Granted, I do have a good # of channels as I am "grandfathered in" w/my package, for being a longtime customer. But to ignore my request from last month-once I realized I was being charged for something I had NEVER ORDERED-& for channels which I NEVER watched-and then to not give me 2 months of a $15.00 credit-is absurd. I mean, they ALLEGEDLY record their calls "for training purposes"-but I guess Mr. Snide didn't deem it important enough to go back and check the call. GOOD LUCK retaining customers, Spectrum!! Your supervisors need some refresher courses on HOW TO BE NICE TO PEOPLE AND TO MAKE CUSTOMERS FEEL APPRECIATED!! Sincerely, Cecilia Cardwell

Love the new location in the mall . Customer service was great