I truly believe everyone deserves to enjoy their holiday(s) off. But not letting people know on your website or business page in Google maps is not great retail management.

My husband and I bought a Herman Miller Embody Chair through their official reseller (BMS Design) in Turkey. It arrived fully assembled. When we had to move abroad, we contacted them for a disassembly service to check it in as baggage. Their response: “We do not offer disassembly service.” (Later, they put responsibility of ‘warranty void’ on us because we hired non-Herman Miller disassembly service. Ridiculous) Left with no choice, he hired a local handyman. During the disassembly process, we discovered that out that only one part of armrest screw was stuck and could not be removed, unlike the other armrest, which came off without any issue. This suggested that the screw had been incorrectly installed during manufacturing, we suppose. the screw may have been cross-threaded or overtightened at the factory. Our flight was the next day and we had no time, so we had to check in the chair as it is, one armrest attached. After moving to Korea, we reached out to: • Herman Miller Korea resellers with A/S center – Refused to help because we bought it in Turkey. • Herman Miller Turkey – Refused to help because we left the country. Also, initially refused to offer the disassembly service. • East Asia regional support – connected me to Herman Miller Korea. She repeated the same unhelpful response and later sent him a repair invoice costing nearly the price of a new chair, saying “maybe buy a new one is better.” . Also, refused to help because we didn’t use Herman Miller disassembly service – which I continuously explained, that I contacted Herman Miller Turkey for disassembly and they said they do not offer. When we asked to escalate the issue to HQ, they replied: “Feel free to do so” we contacted Herman Miller U.S., only to be told: • “We only support U.S. and Canada.” • “Your warranty is void because you used a third party for disassembly.” : Excuse me, did you even read my Email?????? I said we requested it to Herman Miller already, and they said no!! They completely ignored the fact that he only used a third party because Herman Miller had refused to help in the first place. [Summary] If you're planning to buy a Herman Miller chair, pray that it never has any issues. If it has any problem, you’re on your own. Their global customer service is disconnected, unaccountable, and unwilling to help, make it short, a nightmare hell. Even for minor issues caused by possible manufacturing defects. I didn’t ask for a full new chair, I asked replacement of one armrest, or fix the screw problem. The entire issue was made worse because Herman Miller initially refused to offer disassembly service – yet later they blamed me for not using their nonexistent disassembly service. Absolutely ridiculous customer service and not trustworthy product. I strongly advise against purchasing Herman Miller products. Once something goes wrong, you will face a customer service nightmare, no matter how much you paid for the chair. DO NOT BUY FROM THEM!

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I owned an Aeron chair and enjoyed for quite a few years. Lately, I had an issue with the casters and contacted the HermanMiller headquarter customer service. Christopher was quick, effective, responsive, and my issue was resolved within 4 days including shipping time. I am so impressed with HermanMiller customer service. Not only they have superior products that last a long time, but to have a company standing behind their products, this is gold. HermanMiller A+++.