Gorilla Movers
San Diego, CA
Gorilla Movers provides commercial and office moving services across San Diego County. They utilize their own uniformed W-2 crews for all moves, ensuring consistent, accountable service from start to finish. The company is a preferred vendor for major property management firms.
5 Reviews
★★★★★
Alex and the crew were very professional and took great care of our stuff. We booked on short notice and they were accommodating and communicated throughout the move. They even helped move some of the boxes of stuff from our garage to the appropriate rooms as we had a little extra time.
★★★★★
Gorilla movers did a fantastic job moving my mother in Oceanside. Raul was incredible. From the moment he arrived, he was very strategic in how he would complete the job. I had doubts with all of the stuff we had but trusted his knowledge and experience and he exceeded our expectations! They take care of your items, asked a lot of questions and consistently checked in on if there was anything else they could help with. Raul, not sure if we could have done this move without you!! Thank you so much and than you Gorilla movers!! -Jackie, Marty, and Liz
★★★★★
100% excellent customer service and professional movers. They have a great attitudes. They handled glass, large art and some heavy furniture,,, everything with care in two different moves. Plus their rates are fair. You won’t go wrong.
★★★★★
We used Gorilla Movers 7 years ago and they did an excellent job. So we hired them again for our current move and they worked so hard. This time we were moving our belongings into pods and the perfectly wrapped our furniture for a long move. They also perfectly packed the pods so we could fit all of our belongings. I highly recommend this moving company.
★☆☆☆☆
I'll be succinct on my review, giving rating, explaining reasons and then final thoughts.
Overall Experience : Terrible
- Context : moving within the same community - 2 bed/bath apartment
- Price : way above average (which somehow made me believe that the quality of their work would be better)
- Submitted quote request online : informed that I wanted a full move, including complete packing services, disassembling and assembling furniture.
Reasons for the rating :
- Showed up 1 hour late for the work
- Arrived at my house without wrapping tape : I needed to provide the tape
- Arrived at my house without tools (I needed to provide the tools)
- Forgot to pack and move one complete drawer - I needed to do it myself in very short time - final moving date
- Left my working chair in the street - literally.
- Broke my TV (2000+ USD)
This is where I raise all red flags I can : I assess quality by the work itself as well as by the way the company acts when bad things happen.
On this case both were way below par, and for a super premium price.
After I called them to report my broken TV they said it was bad luck, but TVs are really fragile and these things happen. Gorilla management said that my contract states they offer me the mandatory CA insurance, and that's it. Based on this insurance, I'd get 60 USD for a 2000 USD TV !!
If TVs are fragile and these things happen, they should have offered a warning beforehand and even additional insurance - what I would have gladly paid for.
The worse : I was offered 300 USD to cover for the TV - as a sign. of goodwill, they say - If I signed a document in which I promise not to disclose anything about what happened. That's a money I would never accept.
Gorila Movers management writes well and this should work when moving happens without issues. My experience with them was terrible, though.
You can expect them writing a very polite answer to this review, saying the went above and beyond to solve my case. I will let you decide what you believe on and post some pictures here for your reference.
All topics brought on this review are well documented.