Great service, promptly accepted my boxes, did a payment on my phone and got my Shredding handled. Thank you!

HORRIBLE CUSTOMER SERVICE firm had a contract with Shred-It. We were closing down our office and called to request cancelation of our service as of 8/30 and send additional bins on our last pickup which was also 8/30. Request was made several weeks in advance and reiterated on a second phone call a few days later. On the morning of our last pick up date and a day before we had to be out of our office, I call to confirm that additional bins will be sent for our final pick up. Not only were additional bins not being sent but no order had been put in for my cancelation request. They claimed they were unaware that this would be our last pick up. They claimed that had no notes of either request. On the day before I have to be fully cleaned out of the office, I have half an office full of piles and piles of paper. No exaggeration. I spoke with 3-4 different Shred-It reps on 3 different phone calls who ALL told me they would not be able to send additional bins due to last minute notice (which it wasn't.) Was also told they would process the cancelation but it would day 7-10 days. I had no way of removing the paper and Shred-It was unwilling to do anything to help me. Someone reached out to me on 8/31 from Shred-It to set up a purge, which is what someone should have set up from the beginning. I told him to please set it up but it needed to take place that same day. He advised he didn't think this was possible then processed to tell me it was cost $665 on top of the service we already pay monthly for. I was on the phone again asking why I needed to pay additional fees for a service we pay for and all because THEY dropped the ball!? HORRIBLE CUSTOMER SERVICE. I wasn't asking for handout. I was asking them to rectify the situation they caused. They didn't.

I would avoid this company altogether! You cant get ahold of anyone, they hang up on you as soon as you do get ahold of someone, they charge you even when they don't come out to pick up. We have been charged 3 times the last two months and they haven't been out to our facility in over 6 months. I have never dealt with such poor customer service. Edit to add : I was finally able to talk to a woman named tori who is whispering and keeps saying ill get it to someone for review but will not provide any contact info. All I want is to cancel our horrible service. They apparently don't have a branch manager or any managers you can speak to.

They're good at what they do, but their customer service is not that great. We signed up to get service from them every 8 weeks, on the first run, they skipped us and still billed us for it. When I called to notify, they simply told me to wait for the next run. We obviously had more paper to store as we had to hold it for 16 weeks. When I told the driver, he called the main office and said they would take it but for an additional charge. We shouldn't be charged since its paper from the past cycle that they failed to pick up. I think I will call again to cancel my service. We got billed 3 times for 1 service. I am not giving one star only because they picked everything up. UPDATE: I called and they fixed my issue until they continued to not come on the scheduled pick up and charge me once again. I will be cancelling my subscription and be switching to iron mountain. I have used them before and have not had this problem.

This company has very good communication skills & kept in touch with me regarding arrival time.....they even arrived earlier than planned. Professional, friendly, great attitude. Would definitely use them again.