DO NOT BUY OR USE ANY SERVICES! They are horrible and do not communicate. I ordered the equipment and it took 3 weeks to get to me after I had to ask for 2 updates. I then was unable to connect my internet and they billed me for it. It took me 2 hrs to cancel services. Horrible company will never use again

This review is about Cox WiFi service overall, not this specific store. In seven months as a customer, I’ve had unreliable connection, two incorrect charges, and inconsistent customer service. Online chat is unhelpful, and issues were only resolved after multiple phone calls. I became a customer only because my apartment (92108) partnered with them. Based on my experience, I would not recommend the service.

I returned my Cox modem/router combo so they wouldn't charge me an additional $15.00 monthly. I bought my own instead. A one time fee that will pay for itself in 6 months. I find their practice of pushing equipment on customers is predatory. Especially for seniors. I cut cable in 2017, and now use Philo if I want a cable-like viewing experience. I save a ton each month doing so. I use a Onn Google Tv device, a Roku, Firecube & Firestick on various TVs. You really only need one device, I just have several TVs so I use various devices. Just plug in a streaming device with an hdmi cord, type in your internet name and password and you are done. Plug in the streaming device and go. (Roku, Onn Google TV, AppleTV, Firecube, Firestick ect.) I set up service for my elderly mother this same way. All you need is internet service. Their lowest plan is good enough for her viewing. For seniors Roku is the easiest, Philo has a nice guide. Cutting cable is the best thing I have done. Before I did, I tried to ask Cox for a lower price than the 220.00 they wanted to charge me monthly. The Philo App is $25.00 and basic internet is around $30-50. A Cox' retention agent said they could not lower my bill, because unbundling would make the monthly price go up higher. They need to change with the times, and offer a streaming device or app. The return experience was fast and easy. Im leaving stars because in spite of their predatory practices, their internet service is dependable. Its the only company serving my neighborhood.

Don’t use this provider. Had horrible connection issues after I moved to another house and I kept running into A.I. via phone calls and chat. No help. Finally cancelled and was hit with a bill weeks later. I hadn’t used my router in months prior to cancellation. If you want a headache, choose Cox!

Do not under any circumstances get your Wi-Fi with this service they tried to charge me and bring my bill to nearly $200 without telling me!! No call, no email, nothing instead they said oh last month‘s bill had a little cliff note that let you know we were gonna apply more charges… I don’t know about you guys, but that’s not how I do business that isn’t a true providing company. Who would do for their members? They would only pull this if they didn’t care and they knew they could get away with the scam. Well, I will not let this stand. I was on the phone with Cox customer service. And as soon as I asked to talk to a manager, I was put on hold for 15 minutes where I was met with the hang up tone. They hung up on me rather than talk to me so then I go to the store and I explained my situation where they say oh well you’re supposed to read the little cliff note in your bill and they couldn’t even tell me if them themselves read all their bills instead, they were rude cold and not helpful at all. Instead, they said my account would still be charged and they canceled my account on the spot. This is the worst service ever on top of trying to charge me. The Wi-Fi I had was complete garbage but not only did he cancel my account, He gave me no further instruction what to do with my box or anything at the store. This is the store in Hillcrest. The worker didn’t even get up at the door when me, a customer walked in, obviously upset he didn’t try to fix anything. He was quick to shun me away. This employee should be fired. This company should be shut down. Do not go here Who pays $200 for Wi-Fi., not I. #10/10 would never again