Spectrum’s reliability has been a nightmare for the last month. Every single day at the exact same time, my connection drops completely—a problem that began right after they reported doing work in my area. As a Tier III IT professional, I know a daily, scheduled drop points to an obvious technical issue, yet Spectrum can’t give me a straight answer or a fix. Missing an executive presentation I was leading at work due to their incompetence was the final straw. Fix your infrastructure.

If you live in West Los Angeles, go to the Santa Monica Spectrum store. Superior customer service. Especially Jorge! They were nice to all the dumb dumbs who burst through the door asking for help. The staff simply redirect all of us clamorous sheep to the sign-in kiosk with a level of grace that only a Bon-Chan tortoise procures.

The worst customer service I’ve ever experienced. I spent nearly six hours in the store in March just trying to get a new phone because they couldn’t transfer my data from my old device. I even had to return later that evening because it still wasn’t working. Then I discovered I had been charged $200 for canceling a line that a Spectrum employee had opened only to qualify me for a phone upgrade. I went back to the store, and Juan acknowledged what had happened. He assured me that Marcela, the store manager, would contact me and issue a credit since the mistake was entirely on their end. She never called. Juan even gave me his email address and told me to reach out if I didn’t hear from her. I emailed him and never received a response. I went back to the store again, and for a second time Juan promised that Marcela would contact me. Once again, no one ever called. At that point, it felt like I was being told whatever I wanted to hear just to get me out of the store. This entire experience has been incredibly frustrating. There has been no accountability, no follow-through, and multiple promises that were never kept. I expected much better customer service, especially after spending so much time trying to resolve issues that were caused by the store. I would not recommend spectrum based on my experience.

Went to the Spectrum store in Santa Monica this morning to trade the iPhone SE2020 for an iPhone 17E. As always, everyone at Spectrum was very helpful. It took around two hours to set up the iPhone 17E and to transfer everything from the iPhone SE 2020 to the iPhone 17E

Very convenient! I wanted to pay my bill and review my options Maricela, the manager was working the "floor" as they were short staffed. She was very nice, patient and helped me a lot. I walked in and put my name on the waiting list, and there is a big screen and showed where I was in "line". I didn't have to wait more than 15 minutes before I was called. Maricela helped me and I was in and out within 5 minutes! Thank you Maricela and Spectrum!