Avoid the Verizon store in Santa Monica. The staff are dishonest and treat customers poorly. Always insist on getting a receipt — they’re quick to add unnecessary charges. The manager seems to lead the billing scams, and the maze of credits, fees, and so-called promotions is intentionally confusing. This place operates in a very shady way. I’ve had nothing but problems here.

Guy named Mark, really bad customer representative I had new business line couple days ago and try to remove the line/sim from one device to another... This guy mark said my business account is blocked And there is nothing he can do... No explanations. Didn't said much Just nothing he can do As a representative he should explain verizon do not allow to remove Sim cards on business accounts through the store - IT MUST BE OVER THE PHONE very simple

Horrible client service, lies to clients. Very bad reception within the city. Proven promises. Ridiculous answers.

good service. recommend to come early since it will get crowded after 12pm.

Would stay away. This place is super sketchy and the guys lie to you. My bill increased by hundreds of dollars and they added an unwanted number.