This business is essentially a scam operation. The other reviews are totally true. Our furniture arrived broken and we were charged a shuttle fee despite the driver saying he'd be able to park on the shoulder of a neighborhood road. They are looking to take advantage of you and manipulate you for more money. We ended up having to pay $461.25 extra because the driver didn't want to park on the shoulder despite me getting permission from local PD and building management. Do not trust this company. So far they are giving non answers to my inquiries and refusing a refund. Save your money and pack a UHaul with some friends or family, that cost me way less and none of my stuff got broken, oh, and no one lied to me.

*****Please Read and think twice or even Three times Before Using this company****** This is a copy of their mission statement on their Website "VIP Moving & Storage is about so much more, though. Since 2012, long distance moving customers in the Greater Los Angeles Area and the San Fernando Valley have relied on our professionalism and our decades of experience to ensure that everything arrives safely, securely and on target." Unfortunately this is a very misleading statement, we contracted VIP moving and the so called " professionalism" to move my Elderly Parent from San Francisco Area to The East Coast. We also contracted them to Protect and Pack the Chia Cabinet and its contents. all 4 boxes of being professionally packed and secure was an utter failure. All 4 boxes contained broken items and all 90% of the boxes left the house in CA prefect and arrived in Boston Crushed and tore up including the China Cabinet Contents. No Bubble Wrap No protective contents just wrapped in tissue paper and due to the barbaric treatment of the boxes it obviously didn't survive 3 generations of priceless Crystal and China Destroyed and the company ins policy states .60 cents per pound so 4 lbs of crushed china and crystal would only amount to $2.40 My Elderly Mother was devastated. Customer service was very un emphatic and went so for as to try and blame us and did not seem to care or take responsibility. And several other problems and communication Please *** DO NOT US THIS COMPANY*** 1 star in my opinion is way to high and this is my sole opinion

Had to pay an extra 5000.00 over estimate because when they showed up they said it would not fit in truck. After paying the extra our stuff still would not fit and they wanted more money, we said just fill it up and the we rented a U-Haul for the rest of our stuff and it was very inexpensive. Also alot of our stuff was damaged. We originally contracted with International van lines but after we paid the deposit they handed us off to VIP and then ceased all contact with us. Apparently this is very common in this industry

Not only did they change the price once our furniture and boxes were on the truck. Once delivered- most broken and missing. I’d rate them lower but negative numbers are not an option. Buyer Beware! Crooks! Thieves! Hope BBB does something- or the city! Look into these grifters and conmen and conwomen! Their whole company is shady! If Gabe is in charge- watch out! He loves to lie right to your face. I go out of my way to discourage people from using this company. Shaaaaady! Watch- youll see. Hope news channel or some sort of sting operation gets them on camera!!! #BaitAndSwitch Karma is coming your way...

A lot of my furniture was broken and badly damaged. Boxes were missing. 4 boxes in total. The leg on my coffee table broken off the base. The leg on my dresser completely bent and broken. My armour had a huge hole in the top as if a big beam or pole went directly through it. Also, they said their truck broke down and they were a week late. Think twice before using this company.