I was in The UPS store at the Quad in Whittier recently and needed a 20 piece fine China heirloom from the 1800s mailed back to my home on the east coast. Sam took such time and care packing everything up. I unpacked everything after receiving it today. Every single piece was intact which made me so happy given how thin some of the pieces were. I am thrilled with the great job Sam did. Thank you so much

People have bad days and I’ve already called the store personally to complain and get an apology but bad days don’t excuse being rude to people. Unsure of the name of the worker, if it’s Cathy or not but the only female worker today 6/2/26 was rude to my mother when she went to ship something. My mother is very timid and when setting her stuff down on the counter she accidently bumped another package and said “I’m sorry” and in turn the worker said “you should be, those are headlights and I can’t afford to replace them “ a little human decency and common courtesy goes a long way and while I personally know customer facing jobs can be difficult there is no reason to bring your personal problems into your interactions with customers. Truly hope that she can find a better way to deal with people who come up, especially those who are older or who have special needs and can’t find a voice to stand up for themselves. You should always be kind. We won’t be back and while I know they won’t miss us I’m still very disappointed to have had this issue today.

The guy Stan is entirely useless. He is the slowest moving person I've ever experienced in customer service. Put this guy somewhere where he doesnt have to move quickly. I waited 20 whole minutes for 2 customers to simply ship a package to be told their livescan operator wasn't there. I stood there for 20 minutes with a visible livescan form and wasn't given the heads up until I got to the counter. Do better.

This is by far the best UPS store. The guys go above and beyond to satisfy the needs of the customer! Rene and Louis are efficient kind and knowledgeable! I continue to use this store because they are fantastic! A valuable asset to your team!

Today I had an issue with an Amazon package through UPS and went into the store for help. I was initially told to contact Amazon customer support to obtain a shipping label, but unfortunately the representative wasn’t able to help me. When I returned to the UPS Store, Louis took the time to ask what was going on and stepped in to help. He resolved the issue quickly and now my package will be picked up from my home with no problems. Thank you so much, Louis, for your patience and excellent customer service!