Frustrating experience! Went into the store to pick up a modem so I can hook up my new internet service I got through them over the phone. I was told they would have it in store and it would be much quicker that way I can have internet today. I went into the store and they looked up my info, they told me that they didn’t have the modem. They only had a newer model and that certain model needed its own mobile line. This guy just wanted to add more lines on my account so he can bump up his sales numbers. This frustrated me because I could have gotten the modem shipped next day and now it’s going to take 4 days to deliver. Thanks a lot! Already off to a horrible start.

I came in to switch to Spectrum after a poor customer service experience with my previous carrier and left with a new phone and upgraded equipment. Tony stood with me throughout my visit to keep my comfortable. When I returned days later to return my old internet equipment Tony took care of me again. Continue to take care of your customers. Excellent experience.

I had a great experience at Spectrum today. The tall young man who helped me was very friendly, patient, and professional. He took the time to understand my issue and helped me transfer my phone line without making me feel rushed. He was incredibly helpful and made the whole process so much easier. I really appreciate his excellent customer service.

I want to share my experience so other customers know to carefully review any additional services being offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered—a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

I wanted to give a shout out to Leslie at this location, she was incredibly attentive while helping me upgrading my phone. She was able to easily explain the process and spent a considerable amount of effort to make sure that thr transfer of all my information and data between was complete. Super helpful in picking out what device would work for me and explained everything about pricing. Thank you Leslie 😊