Do not come to this store, they have understanding of what customer service means. Horrible attitude, except if you are coming to purchase a new phone or get a new line. Definitely do not recommend this store.

Don’t go here! The people here are rude and inconsiderate. Switch from t mobile cause of them. Stay away from they treat you like they are doing you a favor. Bad manager too.

Exceptional Customer Service! I want to give a huge shoutout to the store manager and the entire team at this T-Mobile location. I came in as a very upset and, admittedly, difficult customer because of ongoing issues that were completely corporate related and had nothing to do with the retail store. Despite that, the manager was incredibly patient, professional, understanding, and went above and beyond to help me. The other associates were just as helpful and supportive throughout the entire experience. Instead of brushing me off or telling me to contact corporate, they genuinely took the time to listen, troubleshoot, and do everything they could to assist me. Customer service like this deserves to be recognized. Thank you to the manager and the entire staff for handling a frustrated customer with kindness and professionalism and for going far beyond what was expected. You turned a very frustrating situation into a positive experience.

I want to give a shout out to Victoria at T-Mobile for the outstanding service she provided today. I walked into the store feeling frustrated and overwhelmed, and she completely turned that around. From the moment we started, she was patient, compassionate, and genuinely present with me through every step of the process. Victoria was incredibly knowledgeable about T-Mobile’s policies and took the time to thoroughly answer all of my questions. She never made me feel rushed, and her calm, caring approach eased every concern I had. It’s rare to find someone who combines that level of expertise with real warmth and empathy. Victoria is an asset to your team, and I hope her manager at T-Mobile recognizes the exceptional customer experience she provides. Thank you Victoria for turning a stressful visit into a genuinely positive one!🥹

Came in for a network issue (likely tower outages) and waited 73 minutes to be helped. The rep assisting me was professional. When the manager stepped in, his tone and energy were immediately off-putting and unprofessional. He said, “I already told you it was a network cell tower issue,” in a way that felt like he was speaking to a child. I quickly ended my phone call and told him, hold on—I’m not a child and expect to be spoken to with respect. I understand the store was busy, but that does not excuse how customers are addressed. Erick was great, but the manager (bald, glasses , name unknown) clearly needs a reset on professionalism. I’ve already filed a complaint with T-Mobile. If respectful communication is a challenge, customer service may not be the right field.