Went to the Verizon store today for help with my iPhone I was pleasantly greeted by Rashon and received very prompt and friendly service. Would highly recommend getting a phone here at the West Covina location.

I have been waiting on a credit since Nov 2025. I have been coming into the store every month asking about it. Each time I am promised I will see it on the next bill. The credit has yet to post. I have started coming I. Weekly and now daily asking about the credit and I am still waiting on it.

Loyal customer of Verizon for over 16 years. Best experience we’ve ever had with Justin Okonji. Took his time to explain all the options with patience. No pressure at all, just gave us his best recommendation that suited our needs. Helped us setup everything and we couldn’t be more happy with this type of customer service. Much appreciated from your loyal customer. Thank you Justin!!!

Worse customer service from a representative at this store after being told from another store that they can help me with my account issue regarding my phone at their corporate office. The guy represnetative with pepper gray hair would not even help me. He was always talking over me for not remembering my pin number which I wanted to reset and was told their corporate office can help me if I show them my ID which I did. He said I should go to my online account and I will be able to find my information there. You would assume they will be more helpful to an elderly person.

Horrible customer service. Every time I’ve come to the store to purchase a new phone or accessory they act like if they’re doing me a favor I’m a paying customer.. There’s always a long wait time because at least three of the guys are on their phone watching sports or YouTube. Today specifically, I had a young lady help me right away. She gave me attitude when I’m trying to add a new watch line to my account. And then real quick, she tries to push me off on the website to tell me to make my purchase through them or call Verizon and make the purchase over the phone. I could’ve done that at home. I drove all the way down here to get customer service. Super cold and indifferent responses by these people. Again, I am a pain customer with good credit and a long-standing history with Verizon. Seems like nobody at the store wants to work a few days before this I came to the store and got the same treatment from their manager. I remember a time when customer service meant that they treated you with respect and tried to make a sale. OK, so I came back two days later with an Apple Watch I brought from Apple to get connected. They were able to connect it. When I told them I was interested in getting a second Apple Watch same girl that didn’t help me last time tells me our system is down. You have to do it through the app. i’m calling their corporate office Monday. This is crazy. It’s some older lady in her mid 40s with red hair.